FAQ

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How long will it take to receive my order?

Total estimated delivery time: 7–13 business days from the date your order is placed. You will receive a tracking link by email as soon as your parcel has been shipped. You can also track your order at any time using your order number and email address, or your tracking number

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

What is the return and refund policy?

Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. To begin a return, email us atinfo@spencerlondon.com. For full details on our returns process, read ourReturn and refund policy

Do you ship internationally?

Right now we ship to USA. We want to make sure every order gets the attention it deserves, and we are focused on serving these destinations really well. If we expand to new countries, you will hear about it first.

When will I get my order?

Total estimated delivery time: 7–13 business days from the date your order is placed. You will receive a tracking link by email as soon as your parcel has been shipped. You can also track your order at any time using your order number and email address, or your tracking number

Do you offer free shipping?

Yes. We provide free standard shipping on all orders, with no minimum purchase required. Style delivered free of charge.

What if I receive a defective product?

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Can I cancel my order after it's placed?

Yes, we offer a 1-hour cancellation window. To cancel your order within this timeframe,

please contact our support team.

Do you have a physical store location I can visit?

We are an online-only store, allowing us to offer the best prices and widest products selection.

Contact Us

If you need for further assistance, please don't hesitate to contact us.

Shop Name: Spencer London

Company Name: NekCapital LLC

Business Address: 16192 Coastal Highway, Lewes, Delaware, 19958, US

E-Mail: info@spencerlondon.com

Phone: +1 802 465 1555

Business Hours: Monday–Friday, 10 AM to 5 PM ET

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