Terms of service
Last updated: 29 June 2026
Welcome to Spencer London ("Spencer London", "we", "our", or "us"). These Terms of Service govern your use of spencerlondon.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon publication on this page.
1. Eligibility
By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful purpose or in violation of applicable laws. You must not introduce viruses, malware, or other harmful code into our website.
2. General Conditions
We reserve the right to refuse service, cancel orders, or restrict access to our website at our sole discretion.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our written permission.
Payment information is processed through secure, encrypted payment providers.
3. Website Information
We strive to ensure all information on our website is accurate and current. However, errors or omissions may occasionally occur. We may update website content at any time without prior notice.
Content on this website is for general information only and should not be relied upon as the sole basis for purchasing decisions.
4. Pricing & Availability
Product prices may change without notice. We reserve the right to modify, suspend, or discontinue any product or service at any time.
Submitting an order does not guarantee acceptance. Your order is accepted only after payment has been processed and a confirmation has been issued to you.
5. Products
Certain products may be available exclusively online and in limited quantities. We make every effort to display product colours and images accurately, but we cannot guarantee that your screen will display colours exactly as they appear in person.
We reserve the right to limit quantities purchased, restrict sales by region, discontinue products, and correct pricing or description errors without prior notice.
6. Orders & Billing
We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, stock availability, or duplicate orders.
Customers agree to provide accurate billing, shipping, and contact information. Failure to provide accurate information may result in order cancellation.
7. Shipping & Customs
Shipping times provided are estimates only and are not guaranteed.
All orders ship from our international fulfilment warehouses. Customs duties, import taxes, and VAT are included in your order — you will not be charged anything extra upon delivery.
Delays caused by customs authorities, courier companies, weather, or other circumstances outside our control are not our responsibility. Please refer to our Shipping Policy for full details.
8. Returns & Refunds
Returns and refunds are governed by our separate Return & Refund Policy. Please review that policy before making a purchase.
9. Third-Party Services
Our website may contain links or integrations with third-party websites or services. We do not control or endorse those websites and are not responsible for their content, products, services, or privacy practices. Your use of third-party websites is at your own risk.
10. User Content
If you submit reviews, comments, photos, suggestions, or other content, you grant Spencer London a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that content.
You agree that submitted content is accurate, does not violate any laws, does not infringe third-party rights, and is not offensive, abusive, or defamatory. We reserve the right to remove content at our discretion.
11. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
12. Errors & Omissions
Occasionally our website may contain typographical errors, pricing mistakes, inaccuracies, or omissions. We reserve the right to correct such errors and cancel affected orders without prior notice.
13. Prohibited Uses
You agree not to use our website for unlawful purposes, to violate intellectual property rights, to upload viruses or malicious software, to collect personal information without permission, to spam or scrape the website, to interfere with website security, or to engage in fraudulent or abusive activities. Violation of these rules may result in termination of access.
14. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Spencer London disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Spencer London shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. Our total liability shall not exceed the amount paid by you for the relevant order.
16. Indemnification
You agree to indemnify and hold harmless Spencer London, its owners, employees, affiliates, contractors, and partners from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our website.
17. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
18. Termination
We may suspend or terminate access to our website at any time if these Terms are violated. Termination does not affect rights or obligations that arose before termination.
19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of United States.
20. Changes to These Terms
We reserve the right to update these Terms at any time. Your continued use of the website after changes are posted constitutes acceptance of those changes.
21. Contact Us
If you have any questions about these Terms of Service, please contact us:
Shop Name: Spencer London
Company Name: NekCapital LLC
EIN:38-4393646
Business Address: 16192 Coastal Highway, Lewes, Delaware, 19958, US
E-Mail: info@spencerlondon.com
Phone: +1 802 465 1555
Business Hours: Monday - Friday, 10 AM to 5 PM Eastern Time (ET)