Shipping policy
Shipping policy
Shipping Policy
At Spencer London, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed Monday through Friday.
Our daily order cut-off time is 6:00 PM. Orders placed before the cut-off time will generally begin processing the same business day. Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.
Processing usually takes 1–3 business days before an order is dispatched.
Estimated Delivery Time
Once your order has been dispatched, estimated delivery is 6–10 business days, depending on your location and the shipping carrier.
Please note that delivery estimates are not guaranteed and may vary due to circumstances beyond our control.
How to Place an Order
Shopping with Spencer London is quick and easy:
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Browse our store and select the product you wish to purchase.
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Choose the appropriate size, colour, or variant (where applicable).
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Click Add to Cart.
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Review your cart and proceed to checkout.
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Enter your shipping and billing information carefully.
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Complete your payment using one of our secure payment methods.
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You will receive an order confirmation email once your purchase has been successfully placed.
Please ensure that all shipping information is accurate. Spencer London is not responsible for delays or delivery issues caused by incorrect addresses provided by the customer.
Accepted Payment Methods
We currently accept secure payments through:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
All payments are processed using encrypted SSL technology to protect your personal and payment information.
Shipping Costs
We proudly offer FREE shipping on all orders.
There are no minimum purchase requirements or hidden shipping fees.
Shipping & Dispatch
Orders are prepared and dispatched as efficiently as possible.
To optimize logistics and maintain competitive pricing, orders may be consolidated with other shipments before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email (where applicable).
Please allow up to 48 hours for tracking information to become active after shipment.
Delivered Orders
A shipment is considered successfully delivered once the shipping carrier confirms delivery to the address provided during checkout.
If your tracking status shows "Delivered" but you cannot locate your package, we recommend that you:
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Double-check the shipping address provided with your order.
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Check around your property and any safe delivery locations.
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Ask family members, neighbours, or your building reception if they accepted the package.
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Contact the shipping carrier for additional delivery details.
Although Spencer London is not responsible for packages that are lost or stolen after confirmed delivery, we will gladly assist by providing shipment details and helping you initiate an investigation with the carrier whenever possible.
Shipping Delays
While we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to:
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High order volumes
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Customs processing
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Carrier delays
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Severe weather
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Public holidays
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Other events outside our control
We appreciate your patience if unexpected delays occur.
Urgent Orders
If you require expedited assistance with your order, please contact our customer support team as soon as possible.
While we cannot guarantee priority dispatch, we will do our best to accommodate your request whenever possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Spencer London
Email: info@spencerlondon.com
Our support team will be happy to assist you.