Refund policy
At Spencer London, we want you to be happy with every purchase. This policy explains your rights and options if something isn't right with your order.
Returns at a Glance
| Return Window | 30 days from delivery |
|---|---|
| Restocking Fee | None |
| Return Shipping | Customer's responsibility (unless item is defective) |
| Refund Method | Original payment method |
| Refund Timeline | Up to 10 business days after approval |
| Order Cancellation | Within 1 hour of placing order only |
| Contact | info@spencerlondon.com |
1. Can I Return My Order?
Yes. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the following conditions are met:
- The item must be returned in its original condition, including any accessories, labels, and original packaging where possible.
- The product must not show signs of excessive wear, misuse, or damage caused after delivery.
- Hygiene-sensitive products must be clean and suitable for inspection before being returned.
- Any item that arrives damaged or defective should be reported to us as soon as possible after delivery.
- Customers are responsible for the cost of return shipping unless the item arrives damaged or defective.
We reserve the right to refuse a return if the product does not meet the conditions outlined above.
2. How to Return an Order
If your order qualifies for a return, please follow these steps:
- Email our support team at info@spencerlondon.com.
- Include your order number and the reason for your return request.
- Wait for our team to confirm your return is approved and provide you with the correct return address and instructions.
Do not send your return to the address shown on the original package. Returns are only accepted at the address confirmed by our customer support team. Returns sent to any other address will not be processed.
Return requests can only be processed after your order has been delivered. Orders still in transit cannot be recalled or returned.
3. Order Cancellations
You may cancel your order within 1 hour of placing it. To request a cancellation, email us immediately at info@spencerlondon.com with your order number.
Once an order has been dispatched, it can no longer be cancelled. In that case, please wait for delivery and then follow the standard returns process above.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to the original payment method used at checkout. Please allow up to 10 business days after approval for the refund to appear in your account. Actual timing depends on your bank or payment provider.
If your return is declined, we will notify you by email with the reason.
5. Restocking Fees
We do not charge a restocking fee on any approved return.
6. Exchanges
We will only exchange damaged, incorrect products, or defective products. If you would like to exchange an item, please contact us at info@spencerlondon.com or +1 802 465 1555.
The quickest way to ensure you get what you want is to return the item you have and, once the return is approved, purchase the new item separately.
7. Return Shipping Costs
Unless the item you received was damaged or defective, the cost of return shipping is the customer's responsibility.
We recommend using a tracked postal service for all returns. Spencer London cannot be held responsible for returned parcels that are lost or damaged in transit.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@spencerlondon.com with:
- Your order number
- A clear photo of the damage or defect
- A brief description of the issue
We will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.
Contact Us
Shop Name: Spencer London
Company Name: NekCapital LLC
EIN:38-4393646
Business Address: 16192 Coastal Highway, Lewes, Delaware, 19958, US
E-Mail: info@spencerlondon.com
Phone: +1 802 465 1555
Business Hours: Monday - Friday, 10 AM to 5 PM Eastern Time (ET)