Privacy policy
PRIVACY POLICY
Spencer London
Last Updated: July 12, 2026
Spencer London is operated by NekCapital LLC ("we," "us," or "our"). We operate this store and website, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Our Services are powered by Shopify.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase. Please read it carefully. By using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with us:
- Contact details — your name, billing address, shipping address, phone number, and email address.
- Financial information — payment card details, transaction history, and payment confirmation. Payment processing is handled securely by Shopify and our payment providers.
- Account information — username, password, preferences, and settings if you create an account.
- Transaction information — items you view, add to cart, purchase, return, or cancel.
- Communications — any information you send us via email or customer support.
- Device and usage information — IP address, browser type, device identifiers, and how you navigate our site.
How We Collect Your Information
- Directly from you — when you place an order, create an account, or contact us.
- Automatically — through cookies and similar tracking technologies when you use our site.
- From service providers — including Shopify, payment processors, and shipping partners.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including payment, shipping, and returns.
- Send order confirmations, shipping updates, and customer support responses.
- Send marketing and promotional communications (you can opt out at any time).
- Detect and prevent fraud and unauthorized activity.
- Improve and personalize your shopping experience.
- Comply with applicable legal obligations.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Shopify — our store platform, which processes personal information to provide and improve our Services. For more information, visit Shopify's Privacy Policy.
- Service providers — including payment processors, shipping carriers, and analytics providers who assist in operating our business.
- Marketing partners — to deliver relevant advertising based on your activity, subject to their own privacy policies.
- Legal authorities — where required by law, court order, or to protect our legal rights.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct inaccurate information.
- Deletion — request that we delete your personal information, subject to legal retention requirements.
- Portability — request that we transfer your information to another party where technically feasible.
- Opt out of marketing — unsubscribe from promotional emails at any time using the unsubscribe link in any email we send.
California Residents (CCPA/CPRA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and share, the right to delete your information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information. To exercise your California rights, contact us at info@spencerlondon.com.
To exercise any of the above rights, contact us using the details below. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.
Cookies and Tracking
We use cookies and similar technologies to operate our site, remember your preferences, and show you relevant advertising. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and are not responsible for unauthorized access beyond our control.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
We are based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised version on this page and update the "Last Updated" date. We encourage you to review this policy regularly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Shop Name: Spencer London
Company Name: NekCapital LLC
EIN:38-4393646
Business Address: 16192 Coastal Highway, Lewes, Delaware, 19958, US
E-Mail: info@spencerlondon.com
Phone: +1 802 465 1555
Business Hours: Monday–Friday, 10 AM to 5 PM ET