Legal notice
Welcome to Spencer London
Thank you for shopping with Spencer London.
This page provides an overview of our most important store policies and customer information. We believe in being transparent and making it easy for you to understand how we operate, from placing your order to protecting your personal information.
TERMS & CONDITIONS
Our Terms & Conditions explain the rules that apply when you browse our website or make a purchase. They outline both your rights and our responsibilities to help ensure a safe and reliable shopping experience.
Read our complete Terms & Conditions: Terms & Conditions
RETURN & REFUND POLICY
We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return subject to our return conditions.
Our return policy includes:
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Returns may be requested within 30 days of receiving your order.
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Returned products must be unused and in their original condition.
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All return requests require approval from our customer support team before being sent back.
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Once approved, we will provide the appropriate return instructions and return address.
Read our full Return & Refund Policy: Return Policy
PRIVACY POLICY
Protecting your personal information is important to us. Our Privacy Policy explains what information we collect, how it is used, how it is stored, and your rights under applicable United Kingdom data protection laws.
Read our complete Privacy Policy: Privacy Policy
SHIPPING POLICY
Shipping Costs
Free shipping throughout the United Kingdom.
Processing & Delivery
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Processing time: 1–2 business days
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Estimated shipping time: 5–9 business days
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Estimated total delivery time: 6–11 business days
Delivery estimates may vary during busy periods or due to circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).
Read our complete Shipping Policy: Shipping Policy
PAYMENT METHODS
We offer secure payment options to make checkout fast and convenient.
Accepted Payment Methods
Credit & Debit Cards
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Visa
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Mastercard
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American Express
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Discover
Express Checkout
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Apple Pay
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Google Pay
All payments are securely processed using SSL encryption and industry-standard security measures.
Currency
All prices and payments are processed in GBP (British Pound Sterling).
If you experience any payment issues, please verify your payment details or contact your bank. You are also welcome to contact our support team for assistance.
COMPANY INFORMATION
Trading Name: Spencer London
CONTACT INFORMATION
The quickest way to reach us is by email. Our customer support team aims to respond to all enquiries as promptly as possible.
Email: info@spencerlondon.com
CUSTOMER SUPPORT HOURS
London Time (GMT/BST)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 1:00 PM
We aim to respond to most enquiries within 24 business hours.